International Shipping

Q: What do you charge for orders to be shipped out of the United States of America?

The rate depends on the weight of your order and where it is being shipped. Actual shipping charges may vary from the amount shown on the invoice.

All international orders received from this web site will be mailed from the manufacturer in the United States. The distributor in England now has an on-line ordering system, so you can place your order with them by going to www.oldgloryuk.com. Those that still want to place their orders from us in the United States, your order will be shipped via UPS as they are the most reliable delivery service and provide an excellent tracking system for your order.

International orders - please note that UPS charges a very high handling fee to deliver your package to you. Not only do you pay them (via us) to ship it to you, but then they charge an additional fee to you to pick up your package. We are not responsible for this fee - so please be aware of this before you place your order. We have no control over the fee the UPS charges.

Q: I live out of the United States, who is responsible for any additional taxes and fees when the package arrives in my country?

See above - You are.

Q: How is it now going to work on orders outside the United States?

Place your order on-line and select UPS as the method of shipping. Even if you select the US Postal Service, we will change it to UPS when we ship. While it doesn't calculate your shipping exactly, it should come pretty close. If it seems "too good to be true" (that is, a very low amount) it probably is too good to be true. The best rule of thumb is to figure that shipping to you will be at least $43.45. That's what we figure as a minimum when the shopping cart comes back with a "too good to be true number (like $6.00 for shipping a 10 pound box to New Zealand). Once the package ships you will either be debited or credited the difference.

If you are outside of the USA and wish to order from us, the following policies will apply:

• All international orders are payable in U.S. dollars via credit card
• Customer will be responsible for any duty and/or tax charges
• If an order contains items that are temporarily out of stock, the entire shipment will be held until it can ship with all ordered items to reduce shipping charges (which may be a substantial amount.) Customer will always be notified if there will be a delay in shipping.
• Your account will be adjusted to reflect the actual shipping charge.
  

Basically, we are not in this business to make money off of shipping - that is not a professional way to run a business. You can count on us to charge you only what it truly costs to ship to you, nothing more or less.

Q: I live outside the United States, I really want your product, but I don't want to pay for shipping from the United States.

You will need to contact:

Old Glory Corp
Institute House
Sycamore Terrace
New KYO Stanley
Co. Durham
England DH9 7TJ
www.oldgloryuk.com

Phone 01207-283-332
Fax 01207-281-902

Please note: Miniatures are cast as each order is processed - we do not keep inventory on hand.
All figures, buildings, and accessories are sold unpainted unless otherwise noted in description
IMPORTANT INFORMATION ON INTERNATIONAL ORDERS


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Question about an order? Contact us direct at 404-932-3106.

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