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Customer Service

SECURITY

No one is more concerned about the security of your personal information than we are.  This is why OldGloryMiniatures.com has implemented the highest levels of security available today for secure commerce transactions.  Your credit card information is encrypted through a secure socket layer server (SSL) so that it cannot be read or copied as the information travels over the Internet.

PRIVACY STATEMENT

At OldGloryMiniatures.com, your privacy is one of our most important concerns.  For this reason, we will NEVER disclose your name, street address, e-mail or other identifying information to any third party.  You can be rest assured that your personal information is safe with us at OldGloryMiniatures.com.  If you have any questions about our privacy policy, you can read more here or email our Customer Service Representatives at 

METHODS OF PAYMENT

We accept VISA, MasterCard, American Express and Discover Cards. 

We also accept payment by check and/or money order. Make your selections and add the items you want to your "shopping cart". Select the Mail in Payment method. What this does is assigns you an order number and notifies us that you have placed an order and to wait for payment - it also computes the cost of shipping. Then print out your confirmation page and either fax: 770-207-0126 or mail your payment to us (at the address listed below).

If you want to pay by credit card yet don't want to transmit your number via the internet, follow the same process. On the confirmation page is a section in which you can type in your credit card number and expy date and then just print it out (nothing is transmitted to us at this point, your information is secure). Then either fax: 770-207-0126 or mail us the page as it has printed with your credit card info. Once payment by check is received, we will wait 3 days for the check to clear the bank, and then we will ship your order. If payment is via credit card, we'll ship your order as soon as we verify the card.

Oldgloryminiatures.com
P.O. Box 107
Bethlehem, Georgia 30620
USA

We do not send shipments C.O.D.

ORDER PROCESSING

Order processing is Monday/Wednesday/Friday.

In the unlikely event we are temporarily out of stock, you may expect an extended delivery time.  

SHIPPING and INTERNATIONAL ORDERS

Please click for information on this subject.

RETURNS

If you are not satisfied with your purchase and wish to make a return, you will need to email to acquire a Return of Merchandise Authorization (RMA).  Merchandise returned without an RMA will be returned to the sender.

We are happy to give a "store" credit or credit the purchaser's credit card for the merchandise returned within 30 days of the customer's receipt of the merchandise.  We are not able to accept return requests after 30 days. 

Should you receive an item from us that is defective, i.e., missing a part, please send an email to detailing the problem (i.e., what you ordered, what is missing, your name/address, etc.) and we will arrange to ship the missing part to you.  Returns based on anything other than defective merchandise will be subject to the original shipping and handling costs plus a 15% re-stocking fee.

SALES TAX

State Sales tax will be charged on all orders delivered within the State of Georgia, USA.  There is no sales tax on orders delivered outside the State of Georgia.

COPYRIGHT

All programming, content, and design are copyright ©  OldGloryMiniatures.com, images are copyright ©  Stephens Photography, Inc.  No part of these pages may be reproduced without the express written consent of OldGloryMiniatures.com or Stephens Photography.   Licensed names, logos are copyright © OldGloryMiniatures.com.  Images are copyright © Stephens Photography unless otherwise noted.  Contact for Terms and Conditions of Use.

CONTACT US

You can contact the plant directly at: 724.423.3580. Please feel free to contact us with questions about your order via email at


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Please note: Miniatures are cast as each order is processed - we do not keep inventory on hand. All figures, buildings, and accessories are sold unpainted unless otherwise noted in description

Contact us via email or phone 404-932-3106.

Please note our Privacy policy.